Privacy Policy of Career Compass Australia
This Privacy Policy outlines how Career Compass Australia (hereinafter referred to as "we," "us," or "our") collects, uses, and protects your personal information. We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).
This policy applies to all personal information collected by Career Compass Australia, including information collected through our website (www.careercompassaustralia.com.au), during consultations, workshops, courses, and other interactions with our clients and website visitors.
By using our services or accessing our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. We encourage you to read this policy carefully to understand our practices.
Information We Collect
We collect personal information that is necessary for us to provide our services effectively. The types of personal information we may collect include:
- Contact Information: Your name, address, email address, and phone number.
- Professional Information: Your resume, work history, education, skills, and career goals.
- Payment Information: Credit card details or other payment information required for processing payments for our services (Note: We use secure payment gateways to process payments, and we do not store your credit card details on our servers).
- Demographic Information: Age, gender, and location (optional).
- Website Usage Information: Information about your use of our website, including IP address, browser type, operating system, pages visited, and referring website. This information is collected through cookies and other tracking technologies as described in our Cookies Policy .
- Communications: Records of your communications with us, including emails, phone calls, and online forms.
- Feedback and Testimonials: Any feedback or testimonials you provide about our services.
How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To provide you with career coaching, interview preparation, resume writing, and other services you have requested.
- Communication: To communicate with you about our services, updates, promotions, and other relevant information.
- Payment Processing: To process payments for our services.
- Improving Services: To analyze website usage and client feedback to improve our services and website functionality.
- Personalization: To personalize your experience on our website and tailor our services to your specific needs and career goals.
- Marketing: To send you marketing materials about our services and promotions (you can opt-out of receiving marketing communications at any time).
- Legal Compliance: To comply with legal obligations and regulations.
Disclosure of Your Information
We may disclose your personal information to the following parties:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and website hosting providers. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with our business partners who offer complementary services or products that may be of interest to you. We will only share your information with your consent.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Other Parties with Your Consent: We may disclose your information to other parties with your consent.
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. These steps include:
- Secure Servers: Storing your personal information on secure servers with restricted access.
- Encryption: Using encryption technologies to protect sensitive information during transmission and storage.
- Firewalls: Implementing firewalls to protect our systems from unauthorized access.
- Access Controls: Limiting access to your personal information to authorized personnel only.
- Regular Security Audits: Conducting regular security audits to identify and address potential vulnerabilities.
- Employee Training: Providing regular training to our employees on privacy and data security best practices.
While we take reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect information about your use of our website. Cookies are small data files that are stored on your device when you visit a website. We use cookies to:
- Improve Website Functionality: Enhance your browsing experience and personalize our website to your preferences.
- Analyze Website Usage: Track website traffic and user behavior to improve our website's performance and content.
- Targeted Advertising: Display relevant advertisements to you on our website and other websites.
You can control cookies through your browser settings. You can choose to accept or reject cookies, or to be notified each time a cookie is set. However, please note that disabling cookies may affect your ability to use certain features of our website. For more information, please refer to our Cookies Policy .
Accessing and Correcting Your Information
You have the right to access and correct your personal information that we hold. If you would like to access or correct your information, please contact our Privacy Officer at the details provided below.
We will take reasonable steps to provide you with access to your information and to correct any inaccuracies. However, we may refuse access or correction in certain circumstances as permitted by law.
Complaints
If you have any concerns about our handling of your personal information, please contact our Privacy Officer at the details provided below. We will investigate your complaint and take reasonable steps to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Information
If you have any questions about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
Privacy Officer:
Amelia Stone
Career Compass Australia
Level 2, 100 Queen Street
Melbourne VIC 3000
Phone:
(03) 9000 1234
Email:
privacy@careercompassaustralia.com.au
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and update the effective date accordingly. We encourage you to review this policy periodically to stay informed about our privacy practices.